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Privacy Policy

Luckydreams Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it is protected and the choices available to you. It applies to players in Australia who visit the website, create an account, make transactions, contact support or otherwise use our services.

Luckydreams Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), with SSL encryption protecting player data and financial transactions across the platform.

Information we may collect

To provide an online casino service, Luckydreams Casino may handle information that identifies you, relates to your account or describes how you use the website. The information collected depends on the services you use, the checks required and the choices you make. We aim to collect information that is relevant to operating the service and meeting our responsibilities.

Account and identity information

  • Name, date of birth, contact details and account login information.
  • Information about your preferences, communications and interactions with customer support.
  • Verification documents or information needed to confirm identity, age, eligibility and account ownership.
  • Information provided when you request an account change, close an account or raise a question about our services.

Payment and transaction information

  • Records of deposits, withdrawals, wagers, account balances and other account activity.
  • Payment method details and related transaction information, handled as appropriate for processing and security.
  • Information supplied when a transaction needs to be reviewed, confirmed or investigated.

Technical and usage information

  • IP address, browser type, operating system, device identifiers and general device information.
  • Website activity, pages viewed, session information, approximate location derived from technical data and preferences.
  • Cookie information and similar technologies used to remember settings, understand website use and support security.

You may choose not to provide certain information, but some information is necessary to create or operate an account, process a transaction, complete a verification check or respond to a request. If required information is not provided, some features or services may not be available.

How we use information

Personal information may be used for the following purposes. We will use it in a way that is relevant to the service, consistent with this Privacy Policy and appropriate to the circumstances.

  • Creating, maintaining and administering your player account.
  • Providing casino features, processing requests and keeping account information accurate.
  • Processing deposits, withdrawals and other transactions, and maintaining financial records.
  • Verifying identity, age, account ownership and eligibility to use the service.
  • Detecting, preventing and investigating fraud, money laundering, abuse, collusion, suspicious activity and other security risks.
  • Protecting the website, our players and the integrity of games and services.
  • Providing customer support, responding to questions and resolving complaints or technical issues.
  • Sending service messages, account notices, security alerts and other essential communications.
  • Sending marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
  • Meeting legal, regulatory, accounting, auditing and responsible gambling obligations.
  • Understanding website performance and improving functionality, content, security and user experience.
  • Establishing, exercising or defending legal rights, and managing disputes or suspected breaches of our terms.

We may use information in an aggregated or de-identified form for analysis, reporting, security and service improvement. Information in this form is designed not to directly identify an individual player.

Sharing information

Information may be shared with service providers and professional advisers that help operate the website and casino service. Depending on the activity, these parties may support payment processing, identity and document verification, fraud prevention, technology, hosting, customer support, communications, security, auditing or legal services. They are expected to handle information for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with legal requirements, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, enforce terms or protect our rights. We do not describe every recipient in this policy because the parties involved may change as services and operational requirements change.

Cookies, security and data storage

Cookies and similar technologies

Luckydreams Casino may use cookies and similar technologies to keep you signed in, remember preferences, support essential website functions, help protect accounts, measure performance and understand how the website is used. Some cookies may support relevant communications or improve the presentation of content.

You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect login features, preferences, security checks or other parts of the website. Browser controls may not remove information that has already been collected or prevent all technologies that support essential services.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure transmission, monitoring, authentication processes and security reviews. No website, device or internet transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Storage and retention

Personal information may be stored by us or by service providers working on our behalf. Information may be processed in Australia or another location where the relevant service provider operates, subject to appropriate handling arrangements and applicable requirements.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements or other valid reasons for retaining or restricting information.

  • Access: request information about the personal information held about you and, where appropriate, a copy of that information.
  • Correction: ask us to correct information that is inaccurate, incomplete or out of date.
  • Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. This right may not apply to records that must be retained.
  • Marketing choices: withdraw your consent to marketing communications at any time. You can usually use an unsubscribe option in a marketing message or contact us directly.
  • Questions and complaints: ask how your information is used or raise a concern about our handling of personal information.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@luckydreamscasino.online. Please explain your request clearly and provide enough information for us to identify your account. We may ask for reasonable information to confirm your identity before responding, particularly where the request involves account security or sensitive information.

We will review privacy requests and respond within a reasonable timeframe. If we cannot fully comply, we will explain the relevant reason where appropriate. Withdrawing marketing consent will not affect essential service messages, account notices, security communications or other messages required to operate your account.

Policy updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will apply when published on the website. We encourage you to review this page occasionally so you remain familiar with our privacy practices.

If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, contact support@luckydreamscasino.online. Please do not send payment passwords or other unnecessary sensitive information in a message. We may need to verify your identity before discussing account information or completing a request.

By using Luckydreams Casino, you acknowledge that your information may be handled for the purposes described in this Privacy Policy, subject to your rights and choices. This policy should be read together with the website's other applicable terms, notices and responsible gambling information.