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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Luckydreams Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules shown on relevant pages.
Luckydreams Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), with SSL encryption protecting player data and financial transactions across the platform.
1. General terms
These Terms & Conditions apply to your use of the Luckydreams Casino website, related services, games and account features. They should be read together with any game rules, promotional terms, privacy information, responsible gambling materials and other notices published on the website. If there is a difference between these terms and a specific promotion or game rule, the more specific rule may apply to that promotion or game.
You are responsible for checking the current version of these terms before using the service. We may update, amend or replace these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. Continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the service.
Luckydreams Casino may suspend, restrict or withdraw any part of the website where reasonably necessary. This may include circumstances involving maintenance, security concerns, suspected fraud, changes in law, technical failures or responsible gambling considerations. We will take reasonable steps to provide information about material changes where appropriate.
Eligibility and lawful use
You must be legally permitted to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to confirm that online gambling is lawful where you are located. You must not access the website from a jurisdiction where gambling services are prohibited or restricted.
You must use the website for your own personal purposes. You must not use it on behalf of another person, operate an account for someone else, or allow another person to use your account. Business, professional, automated or fraudulent use is not permitted unless expressly authorised.
2. Accounts and player information
Some services require you to create a player account. You must provide information that is accurate, complete and up to date. This may include your name, date of birth, residential information, contact information, payment details and other information reasonably required for verification. You must update your information if it changes.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or allow another person to access your account. If you believe your account has been accessed without permission, notify Luckydreams Casino through the available support channel as soon as possible and change your login details.
Only one account may be held per player unless an exception is expressly approved. Creating duplicate accounts, using inaccurate information, or attempting to avoid account controls may result in account suspension or closure. Where permitted by law and applicable rules, related accounts may be reviewed together.
Verification and security checks
Luckydreams Casino may carry out identity, age, location, payment, source-of-funds or other compliance checks. You may be asked to provide documents or information within a reasonable period. Checks may take place when an account is opened, before a withdrawal, during account activity or whenever concerns arise.
If requested information is not supplied, is incomplete, cannot be verified or appears inaccurate, access to the account or certain transactions may be delayed, restricted or refused. Any review will be handled in accordance with applicable legal and regulatory obligations.
3. Deposits, withdrawals and gameplay
Available payment methods, processing arrangements and transaction conditions are shown on the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. Payments made by third parties may be rejected, returned or subject to additional checks.
You should only deposit money that you can afford to lose. Deposits are intended for entertainment and gameplay, not as a savings product or investment. You remain responsible for reviewing your balance and transaction history and for ensuring that your account is not used beyond your personal budget.
Withdrawal requests may be subject to account verification, anti-fraud checks, payment method requirements and any applicable game or promotion rules. A withdrawal may be delayed while these checks are completed. Luckydreams Casino may return funds using an appropriate method where this is required for security, compliance or payment processing reasons.
You must not attempt to manipulate games, payment systems or website functionality. Prohibited conduct includes using software, devices, scripts, bots or other tools intended to gain an unfair advantage; exploiting errors; interfering with another player; engaging in collusion; and using stolen, fraudulent or unauthorised payment details.
Games may be affected by network interruptions, software faults, incorrect data, system failures or other technical events. If a game or transaction is interrupted or recorded incorrectly, the relevant activity may be reviewed and corrected in accordance with the applicable rules. We may void or reverse activity that results from a clear technical error, subject to applicable law.
Promotions and bonuses
Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. These terms may include eligibility requirements, participation rules, expiry conditions, wagering requirements, game restrictions, maximum values and withdrawal conditions. You should read the relevant offer terms before participating.
Luckydreams Casino may correct, withdraw or amend a promotion where there is an obvious error, misuse, technical problem or legal requirement. A promotion may not be combined with another offer unless the applicable terms allow it. We may refuse or remove promotional benefits where participation appears dishonest, abusive or inconsistent with the offer rules.
4. Responsible gambling, privacy and account closure
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of your deposits and time, and avoid gambling when you are distressed, tired or under the influence of alcohol or other substances. Do not borrow money to gamble or chase losses.
Tools and support options may be available to help you manage your play. These may include deposit or spending controls, time reminders, activity information, temporary breaks and self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian support service or health professional.
You may ask to close your account or request a break in play through the available account or support channels. Account closure does not remove any obligations that arose before closure, including obligations relating to transactions, verification or unlawful activity. A closed or excluded account must not be replaced by a new account intended to bypass the restriction.
Privacy and communications
Personal information is handled in accordance with the Luckydreams Casino Privacy Policy and applicable Australian privacy requirements. Information may be collected and used to operate the account, process transactions, verify identity and age, meet legal obligations, protect the website and provide relevant service communications.
You may receive important account, transaction, security or service messages where necessary. Marketing communications may be managed using the available unsubscribe or account settings. Some communications are operational and may continue where they are required to provide the service or meet legal obligations.
5. Liability, complaints and general conditions
The website and its content are provided subject to availability. We do not guarantee that the website, games or payment services will always be uninterrupted, secure, error-free or compatible with every device or connection. You should maintain suitable security software and a reliable internet connection when accessing the service.
To the extent allowed by law, you are responsible for losses arising from your failure to protect your account, provide accurate information, comply with these terms or use the website responsibly. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
If you have a question or complaint, please use the support or complaints process made available on the website. Provide enough information for the issue to be identified, including relevant dates, transaction details and a clear description of your concern. Complaints will be reviewed fairly and may require additional information or verification.
Luckydreams Casino may suspend or close an account where there is a suspected breach of these terms, unlawful activity, fraud, payment abuse, a failed verification check, a responsible gambling concern or another legitimate operational reason. Any action will be taken subject to applicable law and relevant obligations.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to operate consistently with applicable Australian law and mandatory player protections.
By continuing to use Luckydreams Casino, you confirm that you understand these Terms & Conditions and agree to comply with them. Please review this page regularly and do not use the website if you do not accept the current terms.